Privacy Policy
Last updated:
This Privacy Policy explains how MSM HOME SOLUTION LLC (“we”, “us”, or “our”) collects, uses, and protects information about you when you visit our website, submit a contact form, communicate with us, or use our property maintenance and preservation services.
1. Who we are
MSM HOME SOLUTION LLC
1230 East Fowler Ave, Tampa, FL 33612
Email: info@msmhomesol.com
Phone: (848) 279-5970
2. Information we collect
We may collect the following types of information:
- Contact details: name, phone number, email address, company name, and mailing address.
- Property details: service address, property type, and information about requested work.
- Communication data: messages sent through our forms, emails, phone calls, and text messages.
- Technical information: basic usage data from our website such as IP address, browser type, pages visited, and timestamps (often collected via server logs or basic analytics).
3. How we use your information
We use the information we collect for purposes including:
- Responding to your inquiries and providing quotes or estimates.
- Scheduling and coordinating property maintenance and preservation services.
- Sending service-related updates, appointment reminders, and follow-up communications.
- Maintaining internal records and improving our services and customer support.
- Meeting legal, regulatory, and insurance obligations.
4. SMS and text messaging
If you opt in to receive text messages from MSM HOME SOLUTION LLC, we may send you SMS messages related to your inquiry, work orders, appointment confirmations, service updates, and customer support.
- Opt-in: You provide consent when you check the SMS consent box on our forms or give verbal consent over the phone.
- Opt-out: You may opt out at any time by replying STOP to any message.
- Help: You may reply HELP for assistance, or contact us using the phone or email above.
- Rates: Message and data rates may apply according to your mobile plan. Message frequency varies.
5. Cookies and website usage
Our website may use basic cookies or similar technologies to help ensure the site works properly, improve performance, and understand general usage patterns. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent; however, some parts of the site may not function correctly without them.
6. Information sharing
We do not sell your personal information. We may share information in limited situations:
- With service providers who assist us in operating our business (such as hosting providers, communication platforms, or subcontractors performing work on a property).
- With insurers, adjusters, or clients when necessary to document services performed.
- When required by law, regulation, subpoena, or other legal process.
- To protect our rights, property, or the safety of our staff, customers, or the public.
7. Data retention
We retain your information for as long as necessary to fulfill the purposes described in this Policy, including to provide services, maintain accurate business and financial records, and comply with legal obligations. The exact retention period may vary based on the type of data and applicable requirements.
8. Your choices and rights
You may:
- Request that we update or correct your contact information.
- Request that we limit certain uses of your information, where legally permitted.
- Opt out of SMS messaging at any time by replying STOP.
- Contact us if you have questions about the information we have about you.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
10. Third-party links
Our website or communications may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
11. Children’s privacy
Our services are intended for business use and adult property owners and managers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of our site or services after any changes signifies your acceptance of the updated Policy.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
MSM HOME SOLUTION LLC
1230 East Fowler Ave, Tampa, FL 33612
Email: info@msmhomesol.com
Phone: (848) 279-5970